That’s completely normal! Our team is patient, supportive, and experienced in making people feel comfortable. If you stumble over your words, we can always pause and try again—there’s no pressure. We guide you through the process, making it feel more like a relaxed conversation than a formal interview. Many of our clients start off nervous but quickly find themselves enjoying the experience. Once you begin sharing your stories, you might even forget the camera is there!

We collaborate with you—and, if you choose, your family—to understand the key moments and themes of your story. From there, we thoughtfully craft questions that feel natural and meaningful, designed to draw out your memories and personality. Our goal is to guide the conversation in a way that feels comfortable while capturing the essence of your journey.

We’ll ask you to gather any photos, videos, and documents that help tell your story. These can be shared with us in person or easily uploaded through our secure client portal. If you have physical media—such as film reels or printed photographs—we can either guide you through the digitization process or handle it for you. Please note that digitization services are additional. Please contact us directly at 631-970-4725 M-F 9am-5pm EST or email [email protected] for more information.

We understand and are experienced in working with individuals facing memory challenges. We take a gentle, flexible approach, adjusting the pace as needed. If they feel overwhelmed, we’ll pause, take breaks, or guide the conversation in a way that feels natural. We also use prompts like photos, music, or familiar objects to help spark memories. Our priority is creating a calm, supportive environment where they can share at their own pace.

Yes, we are available to travel worldwide. For productions that are longer than one day or located more than 90 minutes from us, a travel fee is required. Travel costs will be estimated and provided to you before your onboarding session.

We understand that budget is an important factor, and we don’t want it to stand in the way of sharing your story. That’s why we offer flexible options, including interview-only sessions without editing, as well as shorter, more affordable packages. Our fully edited short-form packages start at $3,000. For those working within a budget, we recommend capturing your story in shorter segments or telling it one chapter at a time over a period of time. Every story is unique—and so are the needs that come with it. If you would like us to customize a package for you please contact us directly at 631-970-4725 M-F 9am-5pm EST or email [email protected].

To reserve your spot, you'll first need to complete an onboarding session. Once complete and the budget is accepted, a 50% deposit of the total package price is required. If travel is required, travel costs will be added to the base deposit. Upon arrival at your location, an additional 25% is due, with the remaining balance due once the edit is complete. We accept all major credit or debt cards as well as Apple Pay and Google Play.

We have access to literally thousands of music tracks, background music, and more, all included at no extra cost. These tracks come with a full license for use on any social media platform or website.

Yes, you can use music by your favorite artist. However, keep in mind that social media platforms have filters that automatically scan for copyrighted content and could result in a take down request and/or your ability to use your account, therefore choosing to use copy written music is done so at your own risk. We do not recommend using copyrighted material if you plan to host your video online and we accept no responsibility for this option.